FAQ

Frequently Asked Questions

What is a Moontara?

How long does it take to find a perfect, personalized present? We created Moontara as an art platform to revolutionize the joy of gift giving and make it a meaningful luxury experience. Moontara is handmade in Germany and is patented as an iconic design.

Creating a personalized luxury present has never been as easy and joyful:

1. Design your Moontara, in a few quick steps, including uploading a photo and selecting your favorite paper.

2. Your Moontara will be delivered free of charge to your (or the person to whom you’d like to directly send your Moontara as a gift) doorstep! 

Can I send Moontara directly to someone as a gift?

Yes. Each Moontara is packed in the original Moontara gift box. Delivery to another address is possible. At checkout, simply enter the address of the person to whom you want to send your Moontara. The package does not include an invoice. The invoice will only be sent electronically to the email address specified on the checkout page.

To which countries can I have my Moontara delivered?

The European Union countries, Switzerland, and the UK currently enjoy free delivery. Is your country not listed yet? We are working to make Moontara available in other countries soon.

Is my Moontara delivered free of charge?

Of course! Each Moontara is delivered free of charge to your home or to the specified delivery address.

How long will it take for my order to be dispatched?

We send your order as soon as possible after receipt of payment. Normally, preparing and shipping takes
2-3 business days within Germany,
3-5 business days to Austria, Belgium, Luxemburg, Netherlands, France, and the UK,
4-7 business days to Switzerland and Italy, and
5-10 business days to the rest of European Union countries.
You will receive an email with the tracking number as soon as the order has been handed over to the shipping service provider.

Can I send my Moontara back?

Each Moontara is unique and has been individually made according to your specifications. Therefore, unfortunately there is there is no right to return.

If you are still not satisfied with an order, please contact us via info@moontara.com and we will find a suitable solution for you.

What quality should my photo have?

To get the best print quality, we recommend a minimum resolution of 1700 x 1700 pixels in the trimmed upload file.

Why do the colors on my Moontara differ from those on my digital photo?

Colors from the RGB color space are displayed on the screen, but they are converted to the CMYK color space when printed. This color space shift could result in some color changes.

I am a corporate customer and have questions.

We are happy to answer your questions about Moontara as quickly as possible via our email address info@moontara.com.

Where does Moontara stand on environmental protection?

Quality over quantity. By using high-quality materials from responsible resources, we ensure that our environmental impact remains as low as possible. At Moontara, we believe that using quality products with a healthier production process and longer lifespan is better for us and our planet. We constantly work to make our products more environmentally friendly so that the next generations can also create unforgettable memories.

I have further questions, ideas, and suggestions about Moontara.

We are happy to hear from you and answer your questions about Moontara via our email address info@moontara.com.

×
×